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The A1 Garage Doors advantage

Guides & FAQ

We believe the best customer is an informed one. Watch our video guides, or find answers to the questions we're asked most.

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Video guides: learn with A1 Garage Doors

At A1 Garage Doors, we believe the best customer is an informed one. That’s why we’ve created a series of easy-to-follow video guides to help you get the most out of your garage door. Whether you want to understand basic maintenance, learn how to spot early signs of wear, or see how to safely operate your system, our video library is here to make things simple.

Our step-by-step videos cover:

  • Everyday operation – how to safely open, close, and lock your garage door.
  • Basic maintenance – tips on keeping your door running smoothly, from lubricating tracks and rollers to checking balance and alignment.
  • Troubleshooting – common issues explained, such as noisy operation, stuck doors, or unresponsive remotes.
  • Product guides – learn more about the different garage doors, openers, and accessories we supply and install.
  • Safety checks – how to test safety sensors and emergency releases to keep your family protected.

Whether you’re a DIY enthusiast who wants to stay on top of maintenance, or just looking for quick answers, our video guides are designed to save you time and give you peace of mind.

If you ever need more help, the A1 Garage Doors team is just a call away – and we’re always ready to provide professional service when you need it most.

FAQs

Your questions, answered

Can't see your question? Call us or send us a message and we'll help.

The light in the door opener motor isn't working

99% of the time it is simply a broken bulb. Carefully remove cover and replace the bulb. If you need help, call A1 Garage Doors! Just keep in mind that this is an expensive way to change a lightbulb!

My garage door is crooked. What is wrong?

The cable may be broken or the door has come off its track.

Where do I get weather stripping or door seals?

A1 Garage Doors can supply and install these for you. Reducing ingress of moisture, reducing heatloss, reducing noise.

I have never serviced my garage door. Why start now?

A1 Garage Doors recommends that you service your door every year. Making sure all moving parts are running smoothly. Regular servicing will considerably lengthen the life of your door and door opener motor; avoiding frustration and the expense of costly repairs.

Why is my garage door running so loudly?

It is definitely due for a service! Check for obvious signs of restricted door movement and call A1 Garage Doors!

I'm locked outside and can't get the garage door open!

You will need to call a locksmith to get you into the house. Check there is not a general electricity outage. Replace the batteries in your remote. Call A1 Garage Doors for the further problem solving.

There are two springs on my garage door. Do I need to replace both?

Definitely. If one spring has broken, the other is about to fail. A1 Garage Doors strongly recommends replacing all springs at the same time.

I recently had my door adjusted. Now the door stops an inch from the ground.

This is a sign that the motor is getting old and needs replacement. As mechanical equipment gets old, it becomes less accurate and reliable.

I lost my remote. Where do I get a new one?

A1 Garage Doors can supply you a new remote. We can also come out to your home and program the new remote to get it working for you.

The garage door won't close. The light is just flashing.

Something is possibly blocking the sensor or the alignment is out of place. We may need to adjust the sensor sensitivity.

Should I use an installer?

Yes. Highly recommended.

  1. A garage door is the largest mechanical object in your home.
  2. Has a large number of small parts
  3. Connecting the springs can be particularly dangerous.
  4. Proper installation is critical to the performance of your door.
  5. Disposal of your old door.
  6. Incorrect installation can void some warranties.
What happens to my old door?

We repurpose and recycle 98% of waste.

Get in touch

How can we help?

Fill in the form so we understand what you need, and we'll get back to you as soon as possible. Any details you can include help us give you a more accurate quote.

Call 0800 113 667 Free quote